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FAQ
General
How do find my way to Conapto?

Visitor’s address: Conapto AB, Sandhamnsgatan 63A, third floor, 115 28 Stockholm

By car: There are four guest parking spots, follow the red arrow to the gate. You receive a code by calling our reception at 08-666 32 00. In case they aren’t available, there is a large paid parking opposite to the office building.

By public transport:
Option 1. Take the red subway line 13 towards Ropsten. Exit at station Gärdet. Then walk along Sandhamnsgatan until you reach 63A.

Option 2. Take the red subway line 13 towards Ropsten. Exit at station Karlaplan. Take buss 72 towards Frihamnen and get off at station Lindarängsvägen. Then walk to Sandhamnsgatan 63A.

What do Conapto do?

Conapto is a colocation provider who offers secure data centers and the connection required by companies and IT service providers in order for them to smoothly migrate to the cloud.

Who owns Conapto?

Conapto is a 100% Swedish owned company through the private equity fund Segulah V L.P.

How many data centers do you have?

Conapto have a total of 3 data centers. Stockholm North, Stockholm South for colocation and Stockholm City which is our disaster recovery center (Data Recovery and Workplace recovery).

Is it possible to get a tour of your data centers?

Absolutely, we’d be happy to give you a site tour at any of our data centers. Fill out the form below or call us at 08- 666 32 00.

Which ISO certifications do Conapto have?

Conapto is certified with:
– ISO 9001 (Quality)
– ISO 14001 (Environment)
– ISO 27001 (Information security)

Conaptos data centers fulfills all requirements for PCI-DSS and is audited annually according to SOC1 type 2.

What does it mean that Conapto is audited according to SOC 1 type 2?

It means that our auditors control that we follow and maintain our routines and processes.

What does it mean that Conapto is a certified PCI-DSS service provider?

It means that we fulfill requirement 9 and 12 in PCI-DSS 3.x. We are compliant and certified according to PCI-DSS v. 3.X – Level 1 Supplier (Q2 2019) and our AoC (Acts of Compliance) show which functions underlie the certification.

Invoice questions
I have a questions about my invoice - where do I turn?

For questions about your invoice, please contact ekonomi@conapto.se.

I have questions about my agreement - where do I turn?

For questions about your agreement, please contact our customer service at customerservice@conapto.se or at 08-666 32 50.

What's your invoice address?

Post address: Conapto AB, Box 27 157 Sandhamnsgatan 63, 102 52 Stockholm
Email: ekonomi@conapto.se.

Colocation
I'm interested in learning more about Conapto Colocation, how do I proceed?

Download our product sheet or send a request through our contact form below.

Where do I find information about your data centers?

Download our product sheets or send a request through the contact form below.

What's the perks of using Conaptos data centers?

– Consume on demand. No notice period, lock-in or long agreements. Scale up and down as needed. 
– Based in Stockholm with Swedish owners
– Sustainable data centers with low PUE value
– Self access 24/7/365
– Swedish- and English speaking support 24/7/365
– ISO certified (9001 quality, 14001 environment och 27001 information security)
– Approved according to SOC1
– Approved according to PCI DSS
– Opportunity to use twin site colocation with a unique redundancy
– 100% uptime on power and cooling since 2000

What's your environment profile?

Conapto is ISO certified according to 14001 and our data centers run on 100% wind power.

What communication services does Conapto offer?

We offer a number of communication solutions. For the current list of carriers, download our product sheet or send a request through the contact form below. 

CloudHub
What is Conapto CloudHub?

CloudHub is a direct, private connection from your physical equipment to a public cloud services provider of your choice. 

I'm interested in learning more about Conapto CloudHub, how do I proceed?

Download our products sheet or send a request through the contact form below.

Which clouds do you offer connectivity to?

Google Cloud, Amazon Web Services (AWS), Microsoft Azure, Oracle Cloud and IBM Cloud.

Interconnect
What is Interconnect vs Cross Connect?

Interconnect is the collection of connectivity services, such as Cross Connect, site-to-site communication and Internet Exchange points. With Conapto Cross Connect you’ll get access to connect your infrastructure to customers and service providers within the same data center.

I'm interested in learning more about Conapto Interconnect, how do I proceed?

Download our product sheet or send a request through our contact form below.

Data Recovery & Workplace Recovery
What's the perks of using Conapto Data Recovery?

Security

  • Short backup time
  • Backups are saved on a different location momentaneously
  • Backup is stored in two different data centers
  • Encryption AES 256 – both for data and transfer
  • High compression (Delta backup)

Cost-efficient

  • You only pay for the data that’s being stored in our data centers

Administration

  • Support for many different OS
  • Easy to administrate and configure

Restore

  • Fast and easy restore
  • You can restore yourself at any time

Down-scale

  • Useful routines for down-scaling as needed
I'm interested in learning more about Conapto Workplace recovery, how do I proceed?

Download our product sheet or send a request through our contact form below. 

What's the perks of using Conapto Workplace Recovery?

Hardware crash, software issues, electrical failure, water damage or fire? A lot of unexpected events can occur which makes it impossible for you to reach your main work station. Conapto therefore offers fully equipped work stations and crisis rooms, with required advanced technology. We have more than 25 years of experience working with disaster recovery. 

Support och order portal
Where do I find the support och order portal?
Who can use the support och order portal?

All of our customers can use the support and order portal for creating new support tickets and ordering additional services.

How do I create an account?

You as a customer can request an account be mailing servicedesk@conapto.se

How can we help you?

 

 

 

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